Development Team Leader
User
We've updated the Server Connection Guide with a BitTorrent download for windows users, more detailed instructions for manual patching, and more pretty pictures.
I'd like to ask for help from players on three counts:
First - I've added a link to the top of every Knowledge Base article where you can report a problem with the article or suggest an improvement to it. It would be useful if some people could follow the guide through and make sure that everything works as it's supposed to. If you see any mistakes in the guide, if something doesn't work, or if you think something could be made better - send us your comments. (This goes for every article but lets start with the connection guide).
Second - we could do with some help seeding the torrent we're using, so if you're a heavy bit-torrent user please grab a copy of it and help out with it.
Lastly - if there's anything you think we could be doing to make it easier for new players to come to Neverendless and start playing - let us know, send in a Feedback Support Ticket. Some of you may have noticed the shiny new 'Welcome to the Server' email that gets sent on registration, and the slightly longer name on the connection guide link on the homepage, but it seems people still struggle to find the guide for some reason. The number of people that manage to somehow stumble into IRC and ask how they can download the game or where the realmlist is crazy, despite the connection guide actually being on the IRC page of the site in big red letters just for them. Then of course there's the people who don't understand the concept of verifying their email address, despite the big account warnings box up at the top telling them they can't play until they do, the message on the registration page, in the 'thanks for registering, here's the email confirmation code you need' email, in the connection guide, and with a link on the login page entitled "What does 'access to your account has been disabled' mean?", and still somehow get into IRC or a support ticket to ask why they can't log in.
Thanks everybody, and Happy Easter.