Ysabel
Director, Operations
It is our policy to never transfer chips without a transaction ID provided for the account from which the chips will be transferred.
However, due to our efforts to document chip rewards from NECon 2012 we have allowed players to transfer chips from these events as long as we are able to verify the event and the account that was rewarded. This has been a special exception to the rules on Chip Transfers.
I would like to notify everyone now that ALL requests for transferring chips won during NECon 2012 must be made prior to January 31, 2012. After this date we will no longer honor ANY chip transfers that do not provide an appropriate transaction ID. For future events that award chips, please choose carefully the account on which you wish to receive your rewards in order to avoid the problem of a declined chip transfer request for which there is no transaction ID.
Please understand that while it may seem inconvenient to provide additional information in order to simply transfer something you have purchased, this step is considered necessary and essential for your protection.
Keep in mind that Neverendless has a policy against account sharing. Requiring that you provide transaction IDs for chip transfers is a security measure to ensure that IF your account is accessed by someone other than yourself, they cannot make a request to move your chips to another account as they would also need access to your Google Checkout account in order to provide the required information.
As an additional reminder, please safeguard your information! It is your responsibility to maintain the security of your accounts on your end. Neverendless has all the necessary security to protect you, but we cannot protect you from yourself if you choose to hand out your account information.
Thank you in advance for your understanding and cooperation. <3