Lately we have seen a rather serious increase in support tickets for "Lost Accounts". Please refresh your memory of our policy on Account Security: you, and you alone are responsible for the security of your account.

Neverendless does not tolerate the selling of accounts, period. Discussion of giving away or trading accounts in public channels is also not permitted. We realize that we cannot stop you from giving away or trading your account but we would like to take this opportunity to remind you that if you do it, you are taking a big risk. We cannot protect you. We cannot change the e-mail address on the account for you. We cannot return any lost custom items without the appropriate transaction IDs. In short, you need to know exactly what it is you are doing when you trade an account, and what you stand to lose. In our experience, account loss, theft, hacking, etc. occurs ONLY when information is shared.

Our emphatic advice is that you never share your account information with anyone. By keeping your information private, keeping your computer free of viruses, keeping control of your e-mail account, and putting an authenticator on your account, you can protect yourself from account loss.

Please take heed of this warning and secure your accounts today!

Thank you for your understanding and cooperation. :)

nice one..

this must be a lesson to learn to those who re trading and selling their accounts.

TADA!!!!!

If people keep selling/trading accounts then they are doing the wrong steps. Also not only staff, but how many times must I say to a lot of people not to sell and trade, and eventually, I bet that some of the tickets opened for that purpose, were made by people I knew of. After it is forbidden, there is a reason for it to be. If you want to lose your long living characters on an account, or an IP, then continue trading.

Good luck..

People must trade and share more accounts so they can loose more and realize what is going on that's the only way to learn I suppose, don't trust anyone that wants to trade or give an account away its just stupid =O.

With Love

Itsmealright

@Ysabel: if you are unlucky you can not keep your system free of virusses. Keep in mind, a virus has to be made first before it can be detected and countered. So with every virus there always will be people who have it before they are able to stop it, just like with rl anti virusses, a anti virus is the remedy to the problem, the problem always comes first.

WELL I GOT NAILED BY THIS

I KNEW THAT this was not the right thing to do but alas, Having donation characters swapped for normal 4000 GS characters was awesome

Alas this now stops nobody from stealing accounts, as my other account is still active and I see my characther " RENAMEDAGAIN" in Ogri now.

The guy apparently wants a 100k gold before he releases my account, hahaha. Seriously some people......

Quick question to management: why dont you ban the account then for alleged account ninja'ing.
If I were to steal accounts I would see this behaviour as an endorsement to continue.

If you dont really ban this characther, you might as well give him an achievement.

They wont ban that character because you could be lying ,anyone can say anything about any account in spite ,there is no way for admin to know that you were the original owner of that account ,in fact you could be the one trying to scam the account of the other person .

So as you can see its an impossible dilemma the admin is facing and they can only take your word for it and im affraid that just aint good enough to ban someone's account

I agree with Lockatme. I think it would be impossible to check who is speaking the truth or not. Not to mention that in most cases people gave away the information that allowed someone to log into their account in the first place. That, in my opinion, is just incredibly stupid and honestly if you lose an account by doing this you only have yourself to blame.

If you did the above you simply don't have a right to even complain about it or point fingers at the Staff for not helping out, because they did help. They made account trading against the rules, if you choose to ignore it, well, tough luck for you.

Just my opinion. Anyway thanks yet again for the warning. Sad to read it is still necessary though.

This is exactly why we don't take sides in these issues - it's not always clear who the 'real' owner is, especially when people share accounts and then one of them decides to keep it for themselves.

A long time ago we decided that we couldn't fairly mediate disputes like this, and since they're almost always the result of someone giving their account details to other people, the easiest way to solve the whole problem was to stop it happening in the first place (i.e. for people to stop giving their account details out). We can't physically make you keep your account details safe, but we can encourage you by reminding you how risky it is, and that we aren't going to clean up any mess you make doing it.

We also make sure that it's very difficult for someone to steal your account in the first place - authenticators are great for this, and in order to change the e-mail address on the account, the person has to have access to the address currently on file. If the theif can't change the e-mail address then the password recovery tool will get you back into the account. If they can change the e-mail address, then either you agreed to the change of e-mail or they've got your e-mail account, neither of which is something we can do anything to prevent.

If you want your account to stay absolutely secure, get yourself a gmail e-mail account, put a google authenticator on it, then use it for your Neverendless account, and put the google authenticator on that too. Nobody's getting into your e-mail or Neverendless accounts without your phone and password and e-mail address and username, so unless you go trying to give your account away you're pretty much bulletproof.

Remember to use lead bullets...
here's 2 acct safety tips that you should follow:
tip 1: DO NOT USE THE SAME PASSWORD AS YOUR EMAIL ADDRESS.
tip 2: DO NOT USE THE SAME ACCT NAME AS SAID EMAIL ADDRESS.
kinda no-brainer that seems to be missed a lot.

here is so much people in this server...different age...so youngster be carefull....older people who dnt understand be carefull....can say good bye..more things than this server xD

On your wow account you have characters you invested time and perhaps money into, I don't understand why anyone would ever want to trade these accounts, and as for selling these, well if NE staff can prove that I think it is bannable?

The fact is that your account is YOUR account, if you're dumb enough to share it and the other person takes it, or as Development Team says to allow someone to change the email on it, meaning you gave them the code to do so and as a result lose control of that account then it's your own stupid fault and you deserve to lose it.

For somone to hack your account then they would likely have to have a keylogger on your computer or similar to be able to obtain your password and as was said, even if they do obtain this, get an authenticator and problem is solved.

Ive played here for almost 4 years and not once in that time has any one of my accounts been 'hacked' because I'm not dumb enough to give anyone my details... I'm gonna bet half of the people who get accounts 'hacked' are children or easily lead/dumb...

Any which way, NE accounts are similar to a bank account, if you passed a friend your bank card and PIN whos fault is it when they empty your bank account and leave you in the squit? Oh, must be the banks fault.... yeah....

I have no idea what LEAWE just said but i agree 100%

-For safe pc use any kinde of antivirus + get malwarebytes its free + get firefox with woot and adblock addons + you can try with free firewalls and most important dont open any strange emails from your email acc. So ye keep safe surfing and open web pages you know they can be trusted.

so can I recover lost account if i got the transaction IDs?

@yly: no.

We cannot return any lost custom items without the appropriate transaction IDs.

They can actually return lost customs but only to the account, not the account itself as explained, proving the real owner is tough.

why we dont just delete this support ticket?
anyway anyhow the admin will not tolerate sych things right?

i want to ask something, if i get hacked and i tell a GM what my E-mail was do he/she give it back to me ? for i know thats is alot hard to hack a E-mail so if it is the same E-mail do i get it back??

All you have to do if you 'get hacked' (i.e. gave your password to someone and they changed it) is do a lost password recovery which is on the main page, it'll simply amail a recovery to your email account registered with your NE account. Simple.

Strong password work Everywhere for now i remember from all old games and now here

Sayd Man u cant told me that u dont know whos real owner of account....I donated on my account 3 times and have all Transactions IDs and have exactly amount of donated....So im real owner...But u ppl who have 1 account like u Mynce Moimoi Deamonics and u Itsmealright...U dont know what are u talking about coz i have expirienced that problems...And i didnt get any information on my e mail or anything...I just got scamed without any trail...So dont speak if u dont know...And one more time im telling/asking u GMs/BMs how u cant know that its my own account if i have all Trans IDs and know exactly amount of donation chips? People can know alot if he got time the time is a power just dont get more haste of crazy poples

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