Ysabel
Director, Operations
Your patience has been rewarded! The new CI system is here!
Our apologies for the delay, but of course ensuring that everything is working properly was of great importance. That being said, any problems noted with the new system should be reported to our Bug Reports section. Discussion and questions for Yog-Sothoth are in this thread on the forums.
In case you are in the dark about what's going on, please see Blackswann's forum post about the new system.
Since the restart earlier tonight, you will find that any customs you had (with the exception of special shirts/tabards/etc. from Neverendless special events) are now somewhat changed... (Yes we are aware that some models are looking quite... interesting at the moment!) Fear not! You can reclaim your items via the special link on our brand new Donation page.
This link is ONLY for a one-time-per-item recustomization of items built under previous systems. Once you have recustomized an item to the new system, you will need a recustomization token for any future recustomizations of that item.
For this initial recustomization to the new system you will not be able to change the display model of your item. This will be available in future recustomizations, however. For this initial change, your items will retain the display model they carried prior to the implementation of the new system.
Please do be patient once your forms are submitted and your items are being rebuilt as the Custom Items team will surely be very busy in short order. We will work as quickly as we can to get all items done and sent but as a very high volume of items is expected it will take some time.
A huge thank you to Development Team, Yog-Sothoth, Blackswann and all others who contributed to building this new system! We hope you will find it more balanced and effective. Happy recustomizing, and enjoy!