If you have a problem in-game then you can contact our Game Masters from inside the game by clicking on the red question mark button on the actionbar, select "Talk to a GM" and explain your problem. Once you have submitted your ticket, simply wait for a GM to whisper you. When this happens a message will appear in place of the ticket status, click it to open a conversation with the Game Master. Tickets are answered in the order they are received so you may need to wait a while, please be patient - someone WILL get to you. For the fastest response please explain your problem clearly when opening your ticket, and if possible speak English. The Game Master team try to answer every ticket as quickly as possible however we cannot guarantee that we have people able to speak other languages, so tickets that are not in English will take much longer to be answered if at all.

If you have a problem with your account, your game client, donations, the website, or are unable to get in-game then our Technical Support team can be reached through the website Support Ticket system. Our Knowledge Base also contains information on common issues experienced by players and suggested solutions.